Shipping, Returns and Exchanges

Welcome and thank you for shopping at Brownstone Playhouse

Our Shipping Policy:

 All orders are cut to order, cancellations must be made within 24hrs of the original order.

Domestic:
We use Canada Post and FedEx for all domestic orders and standard shipping.

International:
For orders shipping abroad, UPS will be used for standard shipping. Tracking information will be provided via email once you order is shipped. Orders are shipped  within  5 business days of receiving confirmation. *Please note: Orders are processed on weekdays (Monday- Friday) *excluding holidays.
Brownstone Playhouse reserves the right to refuse shipping of any order.
Where do we ship from?
All orders are shipped from our studio in Montreal.
International orders:
Brownstone Playhouse ships international

Returns:

You may return a damaged item within 10 days from date of receipt for store credit or exchange only (less shipping/handling costs).
You must contact us within 48 hours of receiving your order to request a store credit or exchange. To begin the return or exchange process, please email inquiries@brownstoneplayhouse.com for a Return Authorization. 

How to return a product:

Please note to state the order number as well as your name and address. Items must have all original tags and labels attached. Without these details we will not be able to process your refund.

Please ensure that returned item(s) are traceable. Brownstone Playhouse is not responsible for packages not received.

Out of stock Item:

Should an item selected be out of stock we will contact you upon receipt of your order.

Payment Type

Visa,  MasterCard,  PayPal
 
Enjoy your purchase and come again.