Shipping, Returns and Exchanges
Welcome and Thank You for shopping at Brownstone Playhouse
Our Shipping Policy:
All orders are handmade & cut-to-order, cancellations must be made within the limits of 24hrs of your order.
All orders are shipped with 10 business days of your order. Orders are processed during weekdays, (Monday-Friday). **Excluding holidays.
Brownstone Playhouse reserves the right to refuse the shipping of any order.
We use Canada Post and FedEx for all domestic orders/shipping.
For international orders UPS and FedEx are used for standard shipping.
Please send proof: (clear and accurate pictures, with written details) of the damages within 8 days of receipt for online credit.
Please note: customer are responsible for paying ( shipping/handling costs).
Due to the nature of our custom-made/cut-to-order products, "all" items are "FINAL -SALE".
Particularly, due to Covid-19 and other "variants", Brownstone Playhouse reserves the right not to accept "returns" on any items sold on this website as a "safety pre-caution".
**If there is an issue or concern with a product, please contact us by email: firstname.lastname@example.org regarding the matter.
We will address each issue on a "case-by-case" basis.
VISA & MASTERCARD
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